Casino / Mobile
These terms set out how your 88ua account works — what you can do, what we expect, and how to raise questions if something is unclear. Access and eligibility depend on your local law and the region in which you are using the platform.
By opening and using an 88ua account, you accept these terms in full. They apply each time you log in, place a wager, or move funds through your account wallet — including transactions processed via Rocket or Upay. We update these terms when the platform, its policies, or applicable requirements change; the version shown on this page is always the current one. If you disagree with any section, the right step is to stop using the account and contact support before any further activity. These terms do not override the laws of the jurisdiction where you access the platform. Availability of 88ua services depends on your local law and eligible regions — if online gaming is restricted or prohibited where you are, these terms do not grant you any right to use the platform. Payment rules specific to Rocket and Upay deposits are governed both by these terms and by the wallet provider's own conditions. Where those conditions conflict, the more restrictive rule applies. We recommend you read both sets of conditions before initiating any wallet transaction.
Not every part of your experience falls under a single set of rules. These terms draw a clear boundary between what 88ua directly governs and what is handled by third parties or external law. Before raising a question, check which category your situation falls into — it directs you to the right resolution path.
Creating, verifying and managing your 88ua account — including login credentials, session activity and account-level restrictions — falls fully within these terms. Any access dispute should be raised with our support team through the routes listed on this page.
Deposits and withdrawals processed through Rocket or Upay are covered by these terms for the portion we control: request submission, wallet balance credit and account-side records. Processing timelines and wallet-side fees are governed by Rocket and Upay directly.
Game content supplied by studios such as CQ9, Habanero or Spadegaming is subject to each studio's own rules on RTP disclosure and feature availability. We publish RTP information only where the provider exposes it in their game interface.
Links to external sites, wallet provider portals or third-party identity checks are outside the scope of these terms. We are not responsible for content or policies on those external platforms, and their terms apply independently.
These terms are not just obligations — they also describe choices available to you at any point during account use. You can review your transaction history directly in the account wallet section, where each Rocket or Upay movement is recorded with a timestamp and reference number. If any detail in your account profile is incorrect, you can submit a correction request through the support routes we publish; do not attempt to edit verified identity fields without first contacting us, as this may flag the account for a review. Questions about how a specific policy clause affects your situation can be sent to support with the relevant section noted. If you want to close your account, that request is also handled through support — we do not process closures automatically. The account area shows the current status of any open request, so you can track progress without waiting for a reply. These steps apply regardless of which device you use to access the platform.
Open the wallet section of your account to see a full log of Rocket and Upay movements, including request timestamps and reference codes for each transaction.
Contact support to request a change to verified profile fields. Provide the incorrect detail and the correct replacement; our team will guide you through the verification step required.
Send your question to support and quote the clause or section you are asking about. This helps us route your query to the right team and keeps the exchange clear on both sides.
Submit a closure request through the published support route. Any pending wallet balance at the time of closure will be handled according to the withdrawal process set out in the relevant section of these terms.
If a section of these terms is unclear or you need to act on a policy right — correcting a record, querying a transaction, or requesting account changes — use the routes below. We do not publish operating hours or response-time commitments we cannot verify consistently, so contact us through the channel that matches your situation and check your account area for status updates.
Open the chat widget from any page in your account area to raise a terms or policy question directly. Have your account reference ready to speed up the exchange.
Send detailed policy queries — including account correction requests or closure submissions — to the support email address listed in your account settings page.
The Help section inside your account lists published policy documents and routes for common requests. Check there first before contacting us, as many procedural questions are answered in the published articles.
How we manage account data, session records and policy requests is not separate from these terms — it is part of them. The points below outline the approach we take to the parts of policy that affect your account most directly.
We retain account and transaction records for the period required to handle disputes and meet applicable obligations. Your wallet history — including Rocket and Upay entries — stays accessible in the account area for the retention period stated in the privacy policy.
Session limits and account-level controls are available in your account settings. These are tools you set yourself; the options shown in your settings reflect what is currently configured for your account type and region.
When these terms change, the updated version is posted on this page. Continued use of the account after an update constitutes acceptance of the revised terms. We recommend checking this page periodically, particularly before initiating a wallet transaction.
Requests to amend, query or act on any policy right must go through the support routes on this page. We do not process policy requests submitted through social media or any unverified channel.
These questions come up regularly when account holders read through the terms for the first time. Each answer points to the specific step or policy section relevant to the question.
Yes. These terms apply regardless of the device or browser you use. Mobile access via your phone's browser carries the same account obligations as desktop access. If local law restricts access in your region, that restriction applies on mobile as it does anywhere else.
Access and eligibility depend on your local law and the region where you are using the platform. These terms do not grant access rights in jurisdictions where online gaming is prohibited or restricted. You are responsible for checking the rules that apply where you are.
Any pending wallet balance at account closure is handled through the withdrawal process set out in these terms. Submit your closure request through support and include your Rocket or Upay wallet reference so the team can process the balance correctly.
Open the wallet section of your account and locate the transaction reference number. Then contact support via live chat or email, quoting that reference. We will review the record against our system logs and respond through your account area.
We update these terms when changes to the platform, payment options or applicable requirements make it necessary. There is no fixed schedule. The date shown at the top of the published terms on this page always reflects the most recent revision.
Game content from studios such as CQ9 and Habanero is subject to those studios' own game rules and RTP disclosure policies. We publish RTP figures only where the studio exposes them in the game itself. These studio-level rules sit alongside, not instead of, these terms.