Casino / Mobile
88ua publishes this legal page so you understand the rules that govern your account, the scope of our policy, and the steps available to you if something needs reviewing. Access to our platform depends on your local law and eligible region — read through before you proceed.
This policy applies to every account registered through 88ua and covers how we collect, handle and retain information connected to your use of the platform. Your continued use of the site after any policy update means you have read and accepted the revised terms. Where local law in Bangladesh restricts or conditions access to online platforms, those local rules take precedence — we do not override them, and eligibility remains your responsibility to confirm. We process account data to operate the service, verify wallet transactions, and respond to support requests. When you deposit via Rocket or Upay, transaction records are held within your account wallet history and are accessible from the signed-in account area. bKash and Nagad transactions follow the same retention path. We do not sell personal data to third parties for their own marketing use. Cookies are used to maintain your session, remember preferences and measure site performance. You can adjust cookie settings through your browser, though disabling session cookies will affect how you navigate the platform. Policy questions, correction requests and account-level concerns can be raised through the support routes listed further down this page.
Not every part of your experience with 88ua falls under the same policy rules. Understanding what is and is not covered helps you direct questions to the right place. The four areas below outline where this policy applies clearly and where it ends.
Policy applies fully to your registered account, login credentials, session data and any account-level communications we send. Changes to access rules are published in the account area and linked from this page when updated.
Wallet transactions made through Rocket, Upay, bKash or Nagad are covered by our data handling obligations. The payment provider's own terms also apply to the transaction on their side — we do not govern those independently.
Game content from studios available in our lobby — including CQ9, Habanero and Spadegaming titles — is subject to the content terms set out in our main terms page. This legal page covers data and policy, not game rules.
External links, partner sites and payment apps you reach through the platform operate under their own legal terms. Once you leave 88ua, our policy no longer applies to what those services collect or store.
You have a set of practical options available to you when it comes to the data and records we hold. Reviewing your account history is straightforward — log in, open the wallet or transaction section, and you will see a record of deposits and session activity linked to your profile. If any detail in your account looks incorrect — a name, a contact address, a linked wallet number — you can raise a correction request through our support channel and we will review it within the process described there. If you want to understand what data we hold on your account specifically, you can send a request through email support. We will respond with the information available to us under our current retention policy. Requests to close an account or remove stored data are handled the same way — raise it in writing so there is a clear record on both sides. We do not act on verbal or chat-only requests for account closure or data removal.
Open the signed-in account area to see transaction history, session records and wallet activity. These are visible without a separate request — no form needed for standard account history.
If a name, contact number or wallet reference is recorded incorrectly, contact support in writing with the correct details. We review and action correction requests through the same support route.
Send a written question through our email support route if something in this policy is unclear. Reference your account and the specific section so we can respond directly and accurately.
Written requests for data access or account closure are handled via email. Keep a copy of your request — we track these by submission date and respond through the same channel.
Policy-related questions, correction requests and account concerns should come through one of the routes below. We only act on written requests — this keeps a clear record for both sides and avoids misunderstandings. Use the route that fits your question.
Send policy questions, data requests and correction notices to our published support email. Include your account reference and a clear description of what you need so we can respond without unnecessary back-and-forth.
For general account questions that do not require a formal written record, live chat is available through the signed-in area. Policy and data removal requests must still be followed up in writing via email.
The account help section inside your logged-in profile lists the current support routes and links to this legal page and our published terms. Check there first if you need the current contact address or policy version.
We take a straightforward approach to data — collect what the service needs, protect it at the account level, and give you a clear route to review or correct it. No invented claims, no vague assurances.
Account and transaction data is retained for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of retained data through email support at any time.
We use session cookies to keep you logged in and preference cookies to remember your settings. Performance cookies help us measure what is working. Adjust or block non-essential cookies through your browser settings at any time.
Your account credentials are your responsibility to keep secure. We do not ask for your password through chat or email. If you suspect unauthorised access, contact support in writing immediately and follow the account verification steps shown in your profile.
When this policy changes, we publish the updated version at this URL. Continued use of the platform after a published update is treated as acceptance. Check this page periodically — the account help section also links here when changes are made.
Real questions we receive about this policy page, account rights and data handling — answered plainly so you know exactly where you stand.
Your eligibility to use the platform depends on your local law and region. This policy applies to registered accounts on 88ua wherever access is permitted. If local law in your area restricts access to this type of platform, those restrictions take precedence over anything on this page.
Log in and open the transaction or wallet section to see activity records directly. For a broader summary of stored account data, send a written request to email support with your account reference. We will respond through the same channel with what is available under our retention policy.
Yes. Contact support in writing — via email — with your account reference and the correct information. We review correction requests and update the relevant field once the request is verified. Chat messages alone are not sufficient for account detail changes.
Transaction records for Rocket and Upay deposits are stored in your account wallet history and are visible in the signed-in area. The payment provider also holds their own record on their side. Our retention covers the platform-side transaction log, not the provider's independent record.
Submit a written request through email support. Include your account reference and state clearly whether you want closure, data removal or both. We process these by submission date. Keep a copy of your request — we respond through the same email thread so both sides have a record.
Updated policy versions are published at this URL. We do not always send individual notifications for minor changes, so checking this page periodically is advisable. The account help section inside your logged-in profile links here and notes when a revision has been made.